Shipping Policy

At Ivy Cole Hamilton, we are dedicated to providing our customers with fast, reliable, and transparent shipping. This Shipping Policy outlines our delivery timelines, shipping process, and important information to ensure a smooth shopping experience.

Delivery Time

Orders are processed within 1–3 business days before shipment.
Once shipped, delivery typically takes between 5 to 12 business days, depending on your location.

Please note that shipping times may vary due to factors such as customs inspections, seasonal volume, or local delivery conditions.

Free Shipping

We are proud to offer free standard shipping on all orders—regardless of order value or destination.
It’s our way of saying thank you for supporting us

Order Processing

Once your order is placed, you will receive an order confirmation email.
Your package will be processed and shipped within 24–48 hours.

As soon as your order is on its way, you’ll receive a shipping confirmation with a tracking number, so you can follow your package from dispatch to delivery.

Order Tracking

All shipped orders include a track & trace number.
You’ll receive this via email once your order has left our fulfillment center.
You can use this number to track your shipment via the carrier’s website.

Customer Service & Questions

For any questions about your order or our shipping policy, feel free to reach out to us:
Email: info@ivycolehamilton.co.nz
Our team is happy to assist and will respond as quickly as possible.

Shipping Delays & Exceptions

While we do our best to meet expected delivery times, external factors such as customs processing, bad weather, or logistical disruptions may occasionally cause delays.
Ivy Cole Hamilton is not responsible for such delays, but we appreciate your understanding and patience.